For supportrelaterede spørgsmål, kontakt venligst:

Karsten Dindorp, Senior Network Security Engineer
• Mobil: +45 29 69 41 32
• E-mail: kdi@computerlinks.dk

Producent	Support fra producent	COMPUTERLINKS Premium Support
Blue Coat	https://bto.bluecoat.com/login
Check Point	https://usercenter.checkpoint.com/usercenter/index.jsp
F5 Networks	http://www.f5.com/training-support/customer-support/
Nokia	https://usercenter.checkpoint.com/usercenter/index.jsp
Infoblox	COMPUTERLINKS Premium Support
Ironport	http://www.ironport.com/support/
Palo Alto Networks	http://support.paloaltonetworks.com
SanDisk Enterprise	http://www.sandisk.com/sandisk-support
TippingPoint	https://tmc.tippingpoint.com/TMC/

COMPUTERLINKS Premium Support

Please always use English for All support queries. A call is initiated by telephone: + 49 89 930 00 - 199

Please provide us with the following information:

• Complete contact information (Reseller, End-User, Name, Phone and E-mail address)
• COMPUTERLINKS Contract number (if available)
• Product description
• Serial Number or licence
• Version, patch- or hotfix-level
• Detailed platform information
• Detailed problem description
• For RMA also include shipping information (Address, Contact, E-mail and Phone)

Support queries lacking any of the above information may be delayed.

To help COMPUTERLINKS support handle provided information more quickly and efficiently please follow the guidelines below:
 
All emails should be in TEXT format. Please do not send any RTF or HTML formatted e-mails with embedded information since it will be lost when converted to TEXT. You may still send e-mail in non-text format as long as you aware that they will be converted.

All screenshots should be in Internet standard format. Please send them as JPG, PNG or GIF. Please do not send them as BMP or embedded in a document (i.e. MS Word).
 
Please send all attachment in a compressed (7z, zip) file. This is to ease the management of files (date, size etc.). Password protect when needed.
 
Many types of attachment cannot be viewed/added to our tracking system. These are for example: Attached e-mails (MS Outlook email format attached into email) any other "special" attachment.

support@computerlinks.com